Iris — Help & Support

Need a hand? We're happy to help.

Email us: support@irislove.app — we typically reply within 1–2 business days.

When you write in, it helps to include the email you signed up with and a short description of what happened (and a screenshot if relevant).

Frequently asked questions

What is Iris?

Iris is an astrology app for understanding romantic compatibility. You create your own profile from your birth chart, then add the people in your life to see how you connect — across harmony, passion, communication, stability, and growth — using synastry (chart-to-chart) and composite (shared-chart) astrology. You can also ask Iris questions about your chart and relationships.

How do credits work?

Most everyday actions in Iris use credits:

New members start with free credits to reveal their first compatibility scores. You can top up anytime with credit packs, or subscribe for unlimited everyday use (see below).

What does an Iris membership include?

An Iris membership gives you unlimited everyday readings under fair use (questions, overviews, compatibility scores, and weekly forecasts), plus a set number of full relationship deep-dives each month. Pricing:

• Monthly — $14.99/month
• Annual — $99.99/year

Subscriptions auto-renew unless canceled.

How do I buy credits or subscribe?

Open the App, go to your Profile, and tap Buy credits or the membership option. All purchases are handled securely through your Apple ID.

How do I manage or cancel my subscription?

Subscriptions are billed through Apple. To manage or cancel, open the iOS Settings app → tap your name → Subscriptions → Iris. You'll keep access until the end of the current billing period.

How do I restore a purchase?

If you reinstalled the App or switched devices, go to Profile and tap Restore purchases to recover your subscription and any credits tied to your account.

Can I get a refund?

Purchases are processed by Apple, so refunds are handled by Apple. You can request one at reportaproblem.apple.com. If something went wrong on our end, email us and we'll help make it right.

How do I add someone and get a compatibility reading?

From the Relationships or Add Connection screen, enter the person's name and birth details (date, time if known, and place). Iris generates their chart and your compatibility scores. You can then open a full deep-dive for more detail.

I don't know my (or their) exact birth time.

That's fine — you can mark the birth time as unknown. Iris still calculates a chart and compatibility; some house-based details are simply less precise without a birth time.

Why do you need a birth date, time, and place?

Astrology charts are calculated from the exact moment and location of birth. The date sets planetary positions, the place sets the coordinates and time zone, and the time (when known) sharpens the house placements.

Is my data private?

Yes. We use your birth and relationship details only to generate your readings, and we don't sell your personal information or use it for third-party ads. See our Privacy Policy for the full details.

How do I delete my account and data?

In the App, go to Profile → Privacy → Delete account. This permanently deletes your account and associated personal data and can't be undone.

Still need help?

Email support@irislove.app and we'll get back to you. For feedback or feature ideas, write to feedback@irislove.app.